Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? You must use the future cruise credit towards a future Holland America Line (HAL) cruise booking within 12 months from date of issue or it will be forfeited in its entirety. In the future, if your cruise needs to be canceled, you can try requesting a refund, which the cruise lines consider on a case-by-case basis. I recently spent close to two hours with a Celebrity rep who checked with a supervisor on process. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Multiple FCCs may be applied per guest within the same reservation. FCCs are not refunded back in the form of cash. Perhaps call the cruise and see if you can go back to cash. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Some cruise lines allow you to use your FCC for more than one booking by applying any remaining balance as another FCC. No, go to the New England/ Canada thread. Plus, an additional $50 onboard credit as our SpringBonus.*. During a webinar with travel agents on Wednesday, Royal Caribbean informed travel agents they can do a one-time transfer of an FCC to someone else. Plus, your own feed of TPG content. Powered by Invision Community. From August 2022 Travel + Leisure, published by TI Inc. No. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Once the FCC is transferred, then that person can use your FCC since it belongs to them going forward. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Yes you have to call, they will give directions on transferring..you will need a letter or email from the original FCC holder stating they want to transfer to you..we just did it with 6 $250 FCCs from family members to the Wife and I..it takes patience and a few calls. But during the COVID-19 pandemic, some lines have offered passengers future cruise credits with a dollar amount of 125%, 150% or even 200% of the amount the passenger paid for a canceled cruise. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Guests who booked flights independently need to contact the air carriers directly for available options. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. a) How long did it take to receive your FCC? The credit will be applied to the balance due within 48 hours. A list of exclusions will be provided. Emails will be answered in the order received. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Carnival Cruise Line | Future Cruise Credit - United Cruises (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Future Cruise Credit FAQs & How to Redeem It | Celebrity Cruises The refund will typically appear on your credit card statement in the next billing cycle. Here is my experience with transferring two FCCs in the past year. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. There are some exceptions to this rule that allow you to apply your FCC to an existing reservation. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Holland America Line. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Can FCC be transferred? - Celebrity Cruises - Cruise Critic Community Just received the FCC and we each received one. When COVID-19 caused the cruise industry to curtail sailings, the cruise lines promised already-booked passengers more in credit (usually 125%) than what the cruisers originally paid for . A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. As Norwegian Cruise Line says it is unable to issue partial refunds, all guests who complete an online submission request must agree that they are authorized to . The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. That's how they explained it to me, and arrived at $475 certificate. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Photo Credit: Felix Mizioznikov / Shutterstock.com. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Call us at 800-288-6006 if you need help finding the perfect cruise. Transferring FCC upon death : r/Cruise - Reddit But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred?