In many cases we package a cruise with flights and transfers for customer convenience, as the cruise may only be available on a cruise only basis, or we customised the holiday to better suit your individual needs and in doing so offered better value than the packages offered by our cruise line partners. Can anyone in UK share their experience? macsford, November 1, 2021 in Cunard Line. July 23, 2003. If you had booked one of these now canceled cruises using an FCC from a previously canceled cruise, you will receive the same value of that FCC back. But several other cruise lines around the world are also under the Carnival Corporation umbrella. My husband has spent the best part of the day going around in circles and as yet has found now department willing to assist or help with this matter. This is per the latest advice from ABTA. This is "no problem" according to the FAQ's.The least telephone wait time has been one hour.What are they doing?I completed the online form one week ago but unsurprisingly, no reply.If you want a responsive, easy to deal with holiday company, pick someone else. Telephone numbers and email addresses will be removed. So, if youre from the UK and sailing on a cruise on an Australian brand, youll get your onboard credit in AUD. People whose tax returns from 2020 have not yet been processed should still file their 2021 tax returns by the April due date or request an extension to file. Appreciate these are tough times for cruise lines but all hands required on deck (or rather in their call centre) to deal with passenger enquiries and help bring confidence back. So now having been told that Cunard has agreed to pay our expenses that we incurred whilst finishing isolation in LA it is a nightmare actually trying to get them! Theres no need to contact us; your FCC has been automatically applied to each individual named on the booking. We are processing refunds as quickly as possible. Along with the drinks, like three glasses of small standard white wine was $45. How long will it take for my status to change from return received to refund approved? The cruise line will apply the OBC only to the account that matches the name of the legal shareholder. You can also call our contact centre or your travel agent. You can use your FCC towards your next cruise fare or contribute to a travel companions fare on your booking. 2023 BBC. Theres no need to contact us; your FCC will automatically be applied to each individual named on the booking in the coming weeks. If the value of your FCC payment was less than the value you have paid, then any additional monies paid will be returned as an FCC. Probably not. Package holidays without flights, where we act as an agent for licensed tour operators, are protected by the tour operator's ABTA bond (or other means such as FFI). For cruises 6 days or under, you'll get $50 in OBC for North American and Australian brands, 40 for European brands, and 30 for UK brands. I accept that it may take some time to receive the refund but am anxious to know that it is being dealt with. Apparently they have paid the expenses into a payment system for Nat West which is for business to business accounts, our account is a personal account! By enlarge crew very helpful and try hard. Queen Mary Christmas market cruise what a joke so disappointing from start to finish it was a complete rip off Too long to list all the complaints we came across every day but just want to let people no dont bother you will be disappointed You get charged to sneeze on that ship its a joke all about taking your money Staff didnt no how to smile or have a conversation with you some was really rude especially in the duty free shop Never got one breakfast order right in 4 days Food was served cold in the restaurant and plates taken away before you finished your meal disgusting.This was the worse cruise Ive been on will never go with Cunard again Royal Caribbean and P&O for me. Be sure to double check your entry to avoid errors. Happy cruising! We have had over 25,000 affected bookings compared to our usual handful per week, they are taking longer to process than usual despite expanding the team and working 7 days a week. About 2,000 Queen Mary 2 passengers have had their voyage cancelled due to a technical issue. Just an update on my previous review, after sending numerous emails to get my refund back and no response whatsoever i am now taking legal action against Cunard though Resolve and i urge anyone else to do the same, i can actually charge Cunard 8% daily until my refund is issued, it might be helpful if you all do the same.How this company is still in business is beyond me, hanging on to customers money is not only illegal but also unethical. Did you check you spam? Filling in the form should give you an almost instant automated response noting your submission The internet was poor years ago it as bad if not worse. Temporary flexible booking terms from Cunard. I have written to them THREE TIMES asking for a refund and THEY HAVE NOT RESPONDED. Filling in the form should give you an almost instant automated response noting your submission. The IRS issues more than 9 out of 10 refunds in less than 21 days. ago Thank you! Where the cost of the new vacation is more than the FCC value, guests simply pay the difference. The terms "stateroom" and "cabin" can be used interchangeably. I had a refund cheque from P&O today, so much quicker than Cunard. Ending the program would result in many angry shareholders! Cunard are virtually impossible to communicate with, hang onto the funds that they owe you and are very very disingenuous about the covid restrictions that you will find aboard when you travel with them. Yes, I have found that when faced with these pass-the-parcel choices, rather than choose the correct one, it is best to choose the option which sou P&O - cruise cancelled/refund requested 23 April (cruise 27 June). has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. If youre a Carnival stockholder, youre eligible for free onboard credit each time you cruise. Less than 6 days before departure or failure to embark. Due to the volume of requests this is not always possible. How much Carnival stock do you have to own to get OBC? If your Future Cruise Credit balance is greater than the cost of your chosen voyage, your remaining Future Cruise Credit balance will be retained for use towards the payment of another voyage. Also, when self-preparing a tax return and filing electronically, taxpayers must sign and validate the electronic tax return by entering their prior-year Adjusted Gross Income (AGI) or prior-year Self-Select PIN (SSP). Cunard has cancelled our cruise to New York & Caribbean for Christmas but are hanging on to our deposit.We were informed on 2nd September 2021 that we could have a refund if we wanted.We applied for this on 2nd September (28days ago ) and still waiting after being told it would take 7-10 days.Phoned twice since and dealing with staff who have been giving different excuses.Will not cruise with them again ! If any law, regulation or guidance issued by the UK Government, Civil Aviation Authority or ABTA requires us to change the Refund Credit Note (or these terms and conditions) in order to align it with such new measures, we reserve the right to do so. Page Last Reviewed or Updated: 31-Jan-2023, Request for Taxpayer Identification Number (TIN) and Certification, Employers engaged in a trade or business who pay compensation, Electronic Federal Tax Payment System (EFTPS), News Releases for Frequently Asked Questions, Validating Your Electronically Filed Tax Return, Treasury Inspector General for Tax Administration, Reasons why some tax refunds filed electronically take longer than 21 days. The current shareholders benefit letter indicates that OBC are available through July 31, 2023. taking refunds Your original booking with us will be cancelled; The value of your Refund Credit Note will be the sum you originally paid to us less the price of your cruise; and. Generally, tax software automatically enters the information for returning customers. How much onboard credit will I get for my cruise? We use dedicated people and clever technology to safeguard our platform. Testing Positive for COVID-19 Before Cruise | FAQ | Disney What cruise lines offer free onboard credit to Carnival shareholders? Please contact your Travel Insurance provider in the first instance. Read on to find out how many shares you need to own, how much credit youll get for each sailing, and how to let your cruise line know youre eligible. If you redeem a Future Cruise Credit which formed the cruise portion of your Refund Credit Note it will automatically be deducted from your Refund Credit Note based on the original cost of the cruise element of your booking. so many complaints from so many people. Following a Appalling situation that has constantly increased stress levels, many hours waiting on line, letters to customer service in Southamptonand still they