In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. If you were doing eats would you take these in order to keep diamond or any level for that matter. The most common issue is if an order comes in while you don't have the Uber driver app open on an Android phone. The good news is that there's still usually good enough information that you can often still make good decisions. Here's the short answer. Heres what Uber Eats says about its cancellation rate policy: Each city has its own cancellation policy. It's not really tied to most of their incentive programs (Drivers who also do rideshare may be an exception). In the past, Uber would deactivate you if your acceptance rate got too low. The same thing if you actively decline an offer. Like other apps that pay you for driving, Uber Eats takes cancellations much more seriously than acceptance rates. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. When you think of it that way, Doordash, Grubhub and other delivery services are also your customers. There are situations where drivers suspect that Uber is secretly punishing drivers for rejecting offers. That would tell me it's less likely to be happening. Looking for more resources to make extra money? You agreed that you are doing this as an independent contractor. Final Thoughts The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. The guaranteed offer amount. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. But I don't feel that with Uber Eats as much as I do with the others. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. For instance, if you're typing out a text message when an order pops up, you think you're hitting the next letter but you've just accepted a delivery. But even then I never knew if that was calculated for the last 100 deliveries, a percentage of the last week, or last month, or all time or what. All in all, play around with your options and weigh the pros and cons and how they affect your earnings. To accomplish that goal, the acceptance rate is not what matters. The offer screen on Uber Eats is actually quite useful when it comes to making a decision. If orders dont pay enough to be worth it for you, dont take them. I took my last 100 Uber Eats deliveries and sorted them every way I could think of. DoorDash Acceptance Rate - And Why It Doesn't Matter With as much as we hear about delivery drivers having their contracts deactivated by companies like Uber Eats, that's a question that can make you nervous. What happens if I decline a delivery request on Uber Eats? You can choose to call support by tapping the top button, or you can choose one of the other options below. Personally, I find that both of these methods can result in accepting deliveries that don't pay well for the time and expense involved. However, you can choose the ones that are profitable for you. Only the order detail box will pop up and the map will not display. What about the various Uber Eats driver metrics and Uber Eats driver ratings you have to meet? They obviously have some leeway. It's important to maintain a low cancellation rate to provide a reliable service to restaurants and customers. To accomplish that goal, the acceptance rate is not what matters. However, if the 44 minute estimate is accurate, this order would only pay at a $15.57 per hour rate before expenses. In fact, your acceptance rate doesnt impact how many order requests you receive. One thing I will say is that Uber Eats can go hot and cold, where I can be slammed for a bit and then it gets quiet. Grubhub Mileage Deduction: Writing Off Car Expenses. In a recent Forbes article discussing Ubers new math, one of the things mentioned was how Uber possibly selects not just how much they charge customers, but even how they choose the drivers that get the rides. Overall, this update makes very little sense, but we have to wait and see if its rolled out to more markets and how it impacts food couriers. They make it clear in both your independent contractor agreement, as well as on the website. It's important because being an Uber Eats independent contractor means you have agreed that you are providing services as a business, not as an employee of some Uber Eats job. If my rate was 70% or higher, I would qualify for Uber Pro, and Id get things like discounts at 7-11, help with health insurance, vehicle discounts, and a lot of other things. A low offer meant a shorter drive. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? A $5 offer was far more likely to take well north of a half hour. Uber Eats is saying we have this delivery available. Will you accept it?. Drivers can often estimate if there was a tip and how much the tip was based on the total dollar amount. The mileage is based on their estimate for the best route for completing the delivery. The IRS says that things like dictating the work a contractor does or even an evaluation system that evaluates anything other than completed work is a sign of an employee relationship. I ran into this issue a number of times when Uber was not letting us know where deliveries were going. However, usually the combination of the map icons, the mileage amount and the cross street information will give you a pretty good idea of where the customer is. A long distance delivery that doesn't get a tip is more disastrous, because you've lost 30-45 minutes, maybe more, and it's harder to make up. Most likely you wont get $10 per request if you accept half of the orders. As such, the acceptance rate is an important factor that can make or break a . If so, its calculated as Accepted deliveries divided by order requests sent to you. To cancel a delivery, you can slide up from the bottom of the delivery screen. Sometimes I wonder if it's related to my rejecting orders, though there are some of those times I'm taking a pretty high percent and it still happens. If I do, I'll accept it. So, always consider your earnings first before making a decision to accept or decline an order; your Uber Eats acceptance rating is a metric you dont need to worry too much about. For companies, your acceptance rate matters a lot. For most, the benefits are not worth the decrease in pay. Even still, now you had some ideas of what you were getting into. That said, Uber Eats is slowly unrolling its new Uber Pro program in different markets. You can read more about my affiliate policy here. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. What happens if you decline too many delivery offers on the Ubereats driver app? If so, it's calculated as Accepted deliveries divided by order requests sent to you. I'm not a fan of oversimplifying things. You'll never make any money on Uber Eats if you don't accept any offers at all. Uber Eats rolled out a new pay model late in 2019. My income, though, has gone way up since I started accepting less. That driver arrives, gets the same story, and they call support. Again, when you KNOW your averages, the times where you underestimate will be offset by the times that you get more than you thought. Thats why this post is covering the Uber Eats acceptance rate policy, why it matters, and what drivers should do to make as much money as possible. Ultimately, you have to look at the estimated minutes with a wary eye. The last thing I'll say on this is, I think a lower acceptance rate can be safer. We know that acceptance rate shouldn't matter. Your email address will not be published. Only round robin (RR) orders count toward your acceptance rate. This screenshot is for a bit more than the previous one, $11.42. does eats acceptance rate matter : r/uberdrivers - Reddit It doesnt matter if youre making money with Uber Eats or making money with DoorDash; working efficiently is important! Uber Acceptance Rate - EducationScientists That is because customers have an hour to add or change the tip. A $3 delivery sounds horrible, but if you can do six of those in an hour, those same 6 hours paid you $98. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. The other plaforms you can tell when there's no tip and so some orders are an easier reject. Why? The offer is based on whatever base pay and extra promotions Uber Eats offers, and the amount that the customer tipped through the app or Uber Eats website when placing the order. What does this have to do with accepting or rejecting offers? Are high acceptance rates actually required? How should I decide how often to accept or reject deliveries on Ubereats? Home Blog Delivery Contractors Gig Delivery Platforms Uber Eats Uber Eats Strategy Does Acceptance Rate Matter on Uber Eats? Even if someone didn't tip at all, it doesn't hurt as much because your hourly rate is still reasonable and it's easier to overcome with the next delivery. Second, Uber Eats doesn't publish the average rating for your city. Uber tells drivers that they should keep above an 80% acceptance rate, but "the closer to 100% the better." It includes the statistic in . A due time is never displayed for drivers. I do think this is a problem that Uber Eats should fix. Here's why it's dangerous. It used to be between $15 and $18 an hour, and now I make between $18 and $25 an hour. The screenshot below shows the (2) next to Delivery, indicating that there are two orders on this offer. As you deliver more and more, you get to know the restaurants that are most likely to have a long wait time. Indeed, I'm usually accepting 25% or less of the delivery requests I receive. If you want to receive other offers quickly, it's far better to reject the offer than to let it time out. Then ask yourself if you think you can complete the delivery in that number of minutes. Your phone chimes, and you will see a screen pop up with details about your delivery. Others suspect that order frequency slows way down once someone's rejected orders. Whether to accept or reject that bid is completely a business decision you have to make. The best way to keep your completion rate in a good place is to be very careful about which delivery offers you accept. The final pay amount will be different either if part of the tip was hidden or if the customer added, deleted or changed the tip after the delivery is done. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. In a lot of situations the map didn't show up, so you still didn't know much more than you did before. That's when I developed the reverse cherry pick idea. We can't control that, but we can control what we do. Does Acceptance Rate Matter on Uber Eats? You are free to choose whatever route makes sense, so if you take a different route, you may find actual miles are shorter or longer. Or is there something else different about the two? Uber Eats will send a lot of requests to you. You have no obligations to do anything at all at any period that you're not actively on a delivery. Does Acceptance Rate Matter In 2023? | DoorDash, Uber Eats, GrubHub Fifty cents a minute comes out to thirty dollars per hour. Uber Eats doesn't have a minimum acceptance rate. If you know your averages, you have an idea what to expect. On Spark, your acceptance rating is the number of offers you accept out of the total offers you received. However, having a high cancellation rate is one way to get deactivated. Just had this pop up, I guess my app updated itself without asking me. For example, for promotions and quests, Uber Eats states: "As of August 21, 2017 Uber is no longer tracking acceptance rate or cancellation rate against Quest promotions." That's due to the always on top feature. Uber calculates what they think the best route is to complete the delivery. There may be issues with a particular delivery, such as excessive wait time, where you may decide it makes sense to cancel out on a delivery. Veteran Gig Driver Shares Facts About Acceptance Rates. Does Your Uber I turned this down. The dollar amount can vary and sometimes they don't hide it at all on larger tips. New driver here for Uber eats. That's my primary consideration. One short cut to making a decision could be your total miles, now that Uber Eats includes that in the offer screen. I'm less inclined to believe that they do because I just don't feel them pressuring drivers at all when it comes to acceptance rate. Obviously they won't always know if a restaurant will take longer than expected and they can't always know how much time it takes to get through an apartment complex.