DPD have lost my parcel - Postal and Delivery Services - Consumer The pc is pcss responsibility until you sign for it. Sad to see so many posts with similar issues as me! UK; Europe & International; DPD Pickup; Service - Latest; Air Transport Surcharge; Delivery . Energy and Digital products are not regulated by the FCA. hi, i had a delivery from GAME.co.uk via DPD yesterday, the package got delivered and signed for at 4pm by my neighbour. I do get that a parcel company could lose a parcel. I'm a consumer expert - here's what to do if your parcel is lost or stolen I ordered some stuff online for my new PC from various sellers online. How it works? Generally, the tracking system shows the surname of the person who signed when the parcel was delivered. The PC which cost two grand was due to arrive yesterday and showed as leaving the hinkley hub on its way to magherafelt which is in the north of Ireland at 00.24 on the 16th. I respect giving the benefit of the doubt but in this circumstance I can't really offer much. As so many right minded people do in this day and age, I went to Twitter to rant about the poor service I have suffered, hoping the spotlight of publicity would spur DPD into action. I submitted the form, it sent an email. Be wary of such a trick, folk! Trigger automated tickets for delivery-related issues to proactively and quickly resolve customer issues. The Customer should confirm any loss or damage by providing the Company with evidence supporting such claim within 28 days of request for such evidence. No credit card required. I look forward to hearing from you soon. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Been offered a courtesy car? DPD's complaint procedure is a process called "make it right". In case your flat or accommodation has a reception or gatekeeper, you should also check if your package were left there by the courier driver. And waited. I used PayPal for the transaction if that matters. We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we protect for loss, but not damage. LIVE WEBINAR Join us to get an in-depth understanding of customer experience in 2023 | Thursday, February 23rd, 2023 | 3 PM EST |Register Now. Seamlessly connects with the tools you love. https://t.co/dGbGHnlt0D, Redundancy help please. And by the way, where is my five pounds? Problem with utilities company or phone/broadband? - You must notify us within 28 days from when the parcel was collected or received by us. By turning directly to the courier company that carried out the service, you might be able to receive an estimated time for resolution. If you need to add something to this thread then, That way you will attract more attention to your story and get more visitors and morehelp. 10636682. I don't mind you being blunt, clearly I'm frustrated when giving my views and yeah it's only been 1 day. DPD will be able to confirm once I've finished there investigation which they will then contact PCS to inform the outcome who will then contact you. The investigation into locating the parcel commenced on the 20th of March. They did find my parcel, but they didnt call me. or take it to small claims court? Copyright Reclaim the Right Ltd - reg: 05783665, Welcome to the National Consumer Service. My parcel was supposed to be delivered, but I was at work. I dont get how you lost my money. Why don't you change your profile picture?? PDF How to correctly file a claim for your parcel - DPDgroup Impossible to get Currys to exchange or do ANYTHING to help, Mobile phone I sent to Currys Carphone Warehouse for Trade-In returned with a broken screen, Post in Santander blocked my account and my daughters, Natuzzi Italia, Edinburgh - Leather Recliner Sofa Damaged on Delivery - Refused refund for faulty sofa, Post in Hermes parcels scandal continues - plus Times Radio interview audio file, Getting the runaround trying to get a refund for an order Currys cancelled, Currys cancelled my order and are withholding my money - help please, The UK Stands With Ukraine - 'Slava Ukraini'. It's out of warranty so we had choice of either shipping it to them or them sending out an engineer to repair, the latter being more expensive so we chose to ship it. Contact form | Your Delivery Experts | DPD After you forward all the necessary information to the company, an investigation process will start. DPD have lost my parcel! what are my rights? : r/LegalAdviceUK - Reddit Thursday 25 August. The claims process with a courier for lost or damaged itmes can take quite a while. If you are unsure of your reference number this can be found on your confirmation email. looking for misconfigured or infected devices. Archived post. Here is the answer: you can't cancel as the phone has been dispatched and is on its way. WTF??? Paying by PayPal is the situation a bit more obscure but certainly you should begin by raising a PayPal dispute. I phoned Dpd earlier today 10am approx, they said the package is missing and offered nothing other than saying this and to contact PCSpecialist. What To Do If Your Parcel Is Stolen? | Comparethemarket It . It is not permitted to otherwise reproduce, distribute, multiply, store, use, transfer or sell the data for other (such as commercial) purposes. https://www.consumeractiongroup.co.uk/topic/446558-contacting-loved-ones-in-ukraine/&do=findComment&comment=5156526, - Jenny Kleeman and Luke Jones with Times Radio Breakfast Times Radio The Times and The Sunday Times.mp3, Internet Piracy Claims and bounty hunters, Local Authority Parking and Traffic Offences, Consumer Credit Sourcebook (CONC - FCA rules), Residential and Commercial lettings/Freehold materials. https://t.co/JVIScYLny5, Unresolved Warranty Claim for Faulty AirPods & Lost Return Package @amazonDE. DPD are the ones who lost my parcel but I have a contract with Parcel2go. I waited on Saturday for my delivery. I spent another hour on the phone in queue to get to speak to Paolo at PCSPecialist who said he'd open up a ticket with DPD and get back to me this evening with some sort of update. What if you could wave a magic wand to transform one time buyers to repeat customers?