The process of hand offs must be smooth and conflict free. Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7 days a week. You may opt-out by. Any issues can be resolved in near real time since theres always a team member ready to take action.. I went down the street to the 24-hour grocery store. From our experience, I would like to point out the major ones: Under no circumstances should the FTS model be reduced to the distant custom support team. However, it may be one of the most potent benefits for your business. 0000002842 00000 n
Outline your company's customer journey and experience with these 7 free customer journey map templates. Because it is always daytime somewhere in the world, you need a way to support customers around the globe no matter what time zone they are in and without too much delay. Follow the sun: distributed extreme programming development. The specifics of this model require team managers to have constant control over the workflow because delays may result in the poor coordination of teams. When you use a follow the sun model, round-the-clock IT support is provided by following the sun from time zone to time zone. 0000016106 00000 n
When youve got teams working round the clock, your troubleshooting efforts become more efficient. Your team needs to deploy a brand-new, process-defining software to all the computers and devices on your companys networks. CNSC released the formal follow-up report to Sun Media, with the un . Agile seems to be the best and most suitable for FTS based approaches because the principles of Agile anf FTS complement each other. Another important benefit of the FTS model is the opportunity to learn more about new markets and lay the foundation for the further development of the definite regional market. And due to these restraints, teams may have a tough time truly collaborating. It is quite possible that hundreds of software developers and testers can be working on a project in cycles. The various agile methodologies such as Scrum, Lean, Kanban, Extreme Programming (XP), DSDM etc., share much of the same characteristics and practices and are widely practiced in Globally Distributed Software Development. To help decide whats best for you, your team, and your customers, ask the following questions: When youre small, youre actively jumping to meet the needs of customers. If all the IT teams within your company use a follow the sun model, the project could be completed in days. Heavy overload still improves the efficiency by just 12% but it is not an effective long term strategy due to employee burnout. Software development involving multiple global locations in different time zones is not always FTS if it does not satisfy all the criteria mentioned in the. Because they have sites spread across the world, companies using the follow the sun model will find it difficult for everybody to be in the same room at the same time. Open Scholars Know How to License Their Work for Maximum Impact<br /> 29. Lucidchart is the intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the futurefaster. Quarterly Executive. (2006). Global business processes such as call centres or help desks are not counted under the FTS umbrella. Adding more man power to the project is not of much interest in software development, because of the wisdom gained long ago from the seminal Brooks law adding manpower to a late software project makes it later [3]. For some companies, it means providing anytime, anywhere, 24/7/365 supportthe original definition of the follow-the-sun model. HWn1WLKZE Sure, this could mean 24/7/365. Are the majority simple, transactional issues like password changes and processing returns, or are they more complex technical issues requiring more resources? I am talking about the follow-the-sun model, or FTS for short. On-Call and Incident Response: Lessons for Success | New Relic In the gaming and retail industries, for example, 24/7/365 support might be pretty standard. The follow the sun model is based on the following principles: When a follow the sun method is implemented correctly, it will reap the following advantages for you and your business. @|Q%q_2.gINPQ1Aq!>(ob@d9I8j3.a(fdb@n@8nZk;aza azv(;@ r
endstream
endobj
129 0 obj
<>>>/Metadata 126 0 R/Outlines 108 0 R/PageLayout/SinglePage/Pages 123 0 R/Type/Catalog/ViewerPreferences<>>>
endobj
130 0 obj
<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 109 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>>
endobj
131 0 obj
[/ICCBased 142 0 R]
endobj
132 0 obj
<>
endobj
133 0 obj
<>stream
z.,'ECC4@ad4pw7?/.iyfhLV%=>=(TvxZN}!p7oN3~4T
i+U[8
fZ)6
+r) 0000063943 00000 n
-- Created using PowToon -- Free sign up at http://www.powtoon.com/ . IBM in 1990s was probably one of the first companies to record the implementation of FTS in its software development teams globally [1]. This can be achieved in a variety of ways. [15] Christian Visser and Rini van Solingen. But in reality not many companies are following this methodology due to a few documented successes and a significant lag in FTS research. For example, another Zendesk customer, Prezi, has teams in two locationsone in San Francisco and one in Budapest. Lucidscale connects to major cloud sources like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) to pull in data automatically. Tools for estimating and planning schedules, allocation of project tasks, sprint management, progress tracking are essential utilities for front line managers. Are you ready to follow the sun?. Or, consider the approach at Solium, which provides an equity management platform that performs real-time trades 21 hours per day. One such analysis is done using the calendar time [1] available for production. PDF How to Provide Global Support