18h07. Besides, keep the BT disc away from other electrical devices. Wonder if any one else has had this problem? These easy steps will quickly have you up and running. Add the new network name or password. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. 17-09-2019 The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. This will guide you through the set-up and suggest the best location for your disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Besides, you also update the useful information about this device from our post. Keep the disc and device away from the water sources. What does the orange LED on the disc mean? This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. Thanks for making and sharing it! If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Set the Complete WiFi Disc Setting from mode 2 to mode 1. 10-07-2020 Step 6. Dont put the disc on fragile surfaces to avoid breaking or scratching. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - YouTube Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. Setup Complete Wi-Fi (Black disc) without cable? However, one disk of him is sufficient for most properties. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. My BT app has been intelligently updated to be your perfect Wi-Fi companion. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. 0 Ratings. 13-04-2019 Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. You will see the question, what does your home look like?. Announcements, Guides & Community Updates. In the My BT app, go to Hub settings and select Update Wireless Network. Does BT Wifi disc require a physical ethernet connection to work? 22h29. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. In this case, it means the BT WiFi disk can not be connected to the network. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. This article is the right option for you. This will take you through the setup and suggest the best place for your discs. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. They will support you in checking the whole device's status and fixing its potential problems. Whole Home Wi-Fi from BT on the App Store If you're an existing customer, you've probably already got one. 19-08-2019 Wait until the disc has cooled down before turning back on. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. Announcements, Guides & Community Updates. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? 17-08-2019 Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. However, this information is not applied for Xfinity modem blinking green. Step 5. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. This is the process to pair them without the app. You need to activate it by following the instructions in the email we sent you. Usually this is about halfway between the two devices. Factory reset the disk attached to the hub (router). The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Full Wi-Fi only works with BT Smart Hub 2. Also, it is unable to receive a stable connection from Smart Hub. Ask for an engineer to install Openreach if you dont have My BT app. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. The best spot for your Wi-Fi Disc. . Plug the internet cable into the modems LAN 1 outlet. Unplug the cable. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. Every time the Internet passes via a second device, such as an extender, some speed is lost. Try restarting your Whole Home Wi-Fi. You'll need to set up a BT ID to access the My BT app. The red light often indicates a potential problem when it appears on your device. 1. The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. The LED will flash blue slowly. The BT WiFi quantity you need depends on your houses size. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. You can download the My BT app from the App Store or Google Play Store. 20h48. You can download the My BT app from the App Store or Google Play Store. Follow the simple steps below for troubleshooting this problem. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Try moving the disc closer to the one connected directly to your hub (router). The sales rep should really make this clear if so. Does the disc have to connect via ethernet? All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Alternatively, follow the steps below to connect using an ethernet cable. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. Take a look at the video and information below about getting set up. Press this button and wait until all lights are off, Step 3. When the BT disc appears in blue light, the disc and hub are successfully connected. You can use the ethernet port on the disk to pair it with your hub. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. It helps you easily update the hub, wireless network, and disc LED status. BT Complete Wifi Disc Your Questions Answered - AdmireIT If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. The light will turn to blink red but return to solid blue after a couple of seconds. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. But if you cant move it, dont worry, your disc will work OK. Find the best location for you Complete Wi-Fi Disc | BT Business Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband Find a spot between your hub and the weak wi-fi area. BT Complete Wi-Fi review | TechRadar