We took about 5 of their elements and about 5 of our elements and it became the new 10 and it was better. We tend to think about an unsexy industry like sales is cool and flashy. That's a dangerous place to be. You're wearing a lot of different hats. They're a little bit behind because when they were at, XYZ location, it took longer. They still work for us. On that revenue, you're paying off the vehicles faster and covering the labor pieces.. That drives me crazy., Patrick Baldwin: Arguably, disease control is from a greater extent than the general past., John Myers: This is the stuff that keeps me up and frustrated, Patrick. Part of Rentokil Initial Engaged Employer Rentokil North America Add a Review About 397 Reviews 567 Jobs More Overview 397 Reviews 567 Jobs 247 Salaries 21 Interviews 137 Benefits 15 Photos 209 Diversity + Add a Review Rentokil North America Employee Reviews about "john myers" Updated Mar 29, 2023 Search job titles Search Reviews Filter Clear All The company also provides hygiene services, including the provision and maintenance of products, such as air fresheners, sanitizers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap and hand sanitizer dispensers, toilet paper dispensers, and floor protection mats. If mommy and daddy are happy, they're going to be happy.. A marketplace is probably growing 4.5% to 5% every year. Paul Giannamore: John, you've built an incredible organization in Rentokil North America. Patrick Baldwin: With Rentokil, I don't know if you can speak to this, but you talked about how they spend their time. Paul Giannamore: That was back in 2007, 2008. Was it him going out and trying to talk to customers to understand what the organization is doing right or wrong?, A lot of owners started in the field. Back in the day, it was largely Alex Nye at Rentokil North America running the acquisition program. The COO lives in Anaheim. There wasn't a strategy. Patrick Baldwin: I didn't mean to bring it up. When you're in a leadership role, you're always trying to read the room, understand whether the strategy matches up with what you think it does. Prior to that, he was President and Chief Executive at BioQuest LLC. What they did with the people and all that was one of the smartest moves that they made. With 9,000 employees, what things can keep you up at night?. I want to see the top twenty. Hopefully, don't pick a place where you can't get where you need to go because that's probably going to affect your capabilities. Its no biggie. If I'm saying that managers should only manage 9 people and a guy's got 16, how's that likely to turn out?, I'm giving you maybe not the level of detail you want on KPIs but the point is we then decide if this is the solution, how do we measure success? Patrick, I'm commandeering a lot of questions. Brandon has a small business up there in Vermont. Paul Giannamore: Did you take a few days to think about it so it made it look like you are in high demand? I got it totally out of whack., I went to Cintas and I interviewed with Bob Kohlhepp, who was the CEO at the time. Twelve years later, he's adapted to a new way of thinking and doing things. I don't know if you take ten pest control companies out there, maybe one of them would be able to tell you how many miles are technicians have driven? I wish it all couldve gone better. I do know that I'd have to think differently. On one hand, this business is super hard to run because it's a decentralized service model. All I do is work in this zip code. That's the first two., The second thing is these brands that we're talking about have been in the marketplace for more than 80 years. He was passionate about it. These are businesses that have been around for a long time and have a lot of brand equity in the market and are of a size. I've got a team. He was the director of business development, a former deal attorney.. I made sales calls five times a year. The final one is I don't want to fail. He put the card on the ground and stepped on it so his footprint was there. Rentokil Initial plc 0207 592 2700 Kate Holgate / Tom Williams Brunswick Group 020 7404 5959 Notes for Editors 1. Paul Giannamore: He should record himself doing it and have his guys play it. What problem are we trying to solve here? We've morphed into opinions, beliefs, and stuff. Didn't I tell you many years ago that Texas hasn't been an extremely consolidating market? You find out the things that you said you were going to do. Those are great discussions. When we go to meetings and John shows up, and Mex is like, I want to sit on his lap and drink hot chocolate and listen to his story. He's a fierce leader for sure. Amongst all the other stuff that we could be working on, why are we doing it now? About John Myers's Current Company. He sent me a letter. It was the execution of the strategy. They're not trying to hurt me. You're not going to get flipped upside down routinely about how we've changed all our strategies. Patrick Baldwin: Do you just introduce yourself, I'm John Myers.. I don't know how long ago this was but this is going back at least a couple of years. If I remember, you came on board and there was a transitionary period where Vic handed it off to you. Patrick Baldwin: That question came up in my head like, John does that. What about other CEOs? There is a little bit of a benefit that I can say about the fact I've been there twelve years. One is you talk to your boss before you apply for another job. John Myers: Long time ago, we started talking about this concept of success versus excellence. Its another one of those, This is going to be a cool venture. You don't just say yes to that one as you might imagine, Paul. Every one of our jobs internally is posted for people to apply., We only have two requirements. That's pest control and that's what we're growing, particularly in North America. If that was our example, we would then be looking at metrics to measure whether we're having an influence on those metrics., Where are we in core tiles against pay, the zip codes, and the markets that we're working against? Road routes are probably six times a year. I'm not taking this from the standpoint of like, What do acquirers look for in regard to targets to make an acquisition? How would you think about that business from the CEOs perspective if you're running the $5 million shop? John Myers: Its not left field at all. For example, Allgood in North Atlanta and South Atlanta is amazing and active. One of the theories that I had is, and I know, this is common sense to a lot of folks, but I wanted to understand why older customers are more profitable than newer customers. The other thing, Patrick, is this job is a lonely job with the people reporting to you. He also holds an MBA from Mercer University in Atlanta. They bought more Ford vehicles than any other entity on the planet. The thought of being able to come in the early days with Rentokil and take something that was roughly $200 million and do something with it was appealing. John Myers - President and CEO - North America - Rentokil Initial The success describes your results. Patrick Baldwin: It's been days since we've interviewed John Myers so I did my research. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. The next thing you know, you're riding in a truck unannounced., John Myers: No. They want to know what their job was. Paul Giannamore: I never get hung up on this whole brand issue. You can do a little bit on price increases. Somebody has to be local now to do their job. I came from a family where we did the stuff. You go into the Seattle market, and you buy a $2 million player, a $4 million player, and a $5 million player and you jam it all together, it makes sense to have a consistent brand there. John Myers: Youre a big liar. This might be the first time they had a pest control service. You're in trouble if that's the case. Don't worry about the job and the title. per informarci del problema. As you get bigger and bigger, you get some knucklehead moves so then you've got to, first of all, tighten how you hire, train, and develop those people. All of a sudden, they're going to turn this thing into some European nightmare. Patrick, this will be the last question Ill ask. I grew up in that era where you had hallway conversations. John Myers: I hate to do that to him because it probably allows someone to figure out his age., Paul Giannamore: You take one look at him and youll know he's old., John Myers: Let's say he was with the company for 35 years. You ignored your wife's polite no every time you asked her to marry you. If you're in marketing, you dream up brand equity. It was the financial crisis and I thought, Ive got some mezz debt lined up, some sub-debt, some preferred equity, and common equity. The question is, how do you grow profitably? Compass HouseManor RoyalCrawley RH10 9PYUnited Kingdom44 12 9385 8000https://www.rentokil-initial.com, Sector(s):IndustrialsIndustry:Specialty Business ServicesFull Time Employees:58,600. Let's say 1% of your population at any one time decides to do something goofy. It doesn't work. We're going to look at their data and see, Did they solve a problem? John Myers: I'd probably be the, I'll sell it and you do the work, guy. Was Vic Hammel at the helm at the time?, Paul Giannamore: Vic stuck around. Is that the way of the future? I could think of one actual pest control claim in my time in the industry. Every day, I see every accident report in North America. As clunky as this might have been, the people that took a large amount of money from the sale of their business don't have to work for me if they could find another place to work.