I am FED up with this! Be strong. They took weeks to get back to us and finally did days before we were leaving the house. I called home safe security, inc. 3 times to cancel Safe Havens representatives have been working diligently to address the He apologized and told me he didnt mean to mislead me but i signed a contract and SafeHaven will not take off the cameras (they call it a downgrade) and just let me use the alarm system and then lower my monthly fees so that way i can purchase my own camera system to better suit a commercial property. I will find out who they have relationships with and who is the parent company and go after them. I had to jump through many hoops including sending them closing papers along with tons of other stuff, for them to tell me I had to pay an ungodly amount to get out of the contract. I told her both my husband and I would have to work so I could not be back in Tacoma until 5-5:30 she said she would list arrival time to be that time and I would get a call before they came. Share Elmiron Maculopathy Lawsuit When I told them that their contract says they are with ADT security, they denied it, yet their contract says they are selling you an ADT alarm. and offered a service appointment with trip fees waived to assess damages with To my knowledge they never bothered to remove the system. Share your ideas in the comment below to help out the new readers who are facing the same problems! We have nothing at all in writing to substantiate the money they are demanding. Im a sick widow that got scammed Snd I do have proof of the hacking . It has been over 2 months since our door locks have worked properly, and we have only had the service for under 4 months. In addition, you have to confirm whether there are clauses on automatic renewal in the contract. She has done that and now is being faced with legal action and the the "Pre-Legal Department" actually told her they were going to ruin her credit. We do not have to send you anything and you are NOT GETTING OUT OF YOUR CONTRACT! This will surely increase the credibility of your complaint. previously instructed. Safe Haven Laws-Overview Safe Haven Laws - USLegal To demonstrate a sufficient threat of irreparable harm, the moving party must show that Now why would you need ADT to remind you to update contacts when you leave on vacation? We are in NY. It is an industry standard to test your system once a month. I guess nothing came of that Conn. lawsiut because their business practices have not changed one bit. If they give you free service for all of your problems, then you still have to pay up to 30 months of UNPAID months to get out of your contract. has record of the consumer entering into a thirty-six (36) month agreement with Complaints for Safe Haven Security Services, LLC Well lets say that your family takes an annual camping trip or Christmas vacation? We are no longer wanting to do business with Safe Haven or ADT. Weve heard from consumers across the state about how difficult it was to work with Safe Home Security including many who were repeatedly harassed, threatened and illegally charged by the company, AG Healey said. She also loves to share new ideas and information of security life with readers. Our office has taken action to protect our residents and put an end to these illegal business practices.. It is still sitting in the middle of construction. We had a similiar problem with this company and are still see issues on our CR reports. Escambia County Courts | Small Claim | Please accept this as Safe v. Safe Haven Security Services, Inc Step 2: Fill out your primary phone and verbal password. I just received a small claims order for court for an automatic renewal of year service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I m trying to cancelled my service since February and had no luck from *** or Safe heaven cancelling my services they are still charging me monitoring services and early termination after I already had made arrangements to pay them off with their law firm . When you get stuck with an alarm company that provides unsatisfying services, its well worth your time to consider getting free from current home security contracts and find a better security provider. My husband is very concerned about his credit. Lawsuit I call and text everyday asking for a resolution on this matter but i constantly get sidelined or ignored completely. I have asked them for copies of the contract, which they have refused to send. They are ruthless. We ignored these letters until we received one on March 1st of 2007 where they threatened to take legal action against us unless we paid them $3580.30 which they claimed was only a portion of the back balance owed ($1433.22). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. accept this as Safe Haven Security Services, LLCs (Safe Haven) formal They call and leave a message saying "this is ______ and we noticed that your equipment needs servicing. DID NOT GET THE PACKAGE THAT I THOUGHT I WAS SENT AND TOLD THAT I WAS GETTING,, WHEN I CALLED BACK AND TOLD THAT NOTHING IS WORKING THEY KEEP SENDING TECH OUT AND PUTTING IT ON THE TRANSFORMER .. Therefore, you can NEVER CANCELL! We will use this information to improve this page. Can anything be done about this? Now that youve chosen ADT, join myADT to get more from your security all in one convenient place. Safe Haven would like to thank the consumer for accepting our resolution efforts Safe Haven Security Thank you for your review. Due to Equipment costs can range up to $600+, depending on the brand. 2023-04-20, Alachua County Courts | Other | Once the contract is signed, you need to bear a monthly fee for professional monitoring that ranges from $14.99 to $34.99. AG Secures Preliminary Injunction Preventing the Company from Engaging in Misconduct. An official website of the Commonwealth of Massachusetts, This page, AG Healey Obtains Court Order Against Safe Home Security for Misleading Customers and Charging for Services Never Provided, is, for AG Healey Obtains Court Order Against Safe Home Security for Misleading Customers and Charging for Services Never Provided. The consumer requested to cancel services due to the equipment not working prior to the service appointment on 3/28/2023 and was provided an early termination fee quote. They can really get away without sending us any reminder? We are having very similar problems. Once the contract is signed, you need to bear a monthly fee for professional monitoring that Step 4: Fill out the Account Verified screen: Step 5:You will receive an email requiring you to click a verification link that verifies the email address that you used and has you verify the completion of the registration.