25-04-2019 If youre using Powerline adapters, make sure these are connected also. My YouView box no longer starts up. I'm really glad to hear you've received the new box and all appears to be well. Youview Box stuck on please wait Digital Spy on 24-04-2019 My box has a repeat problem. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 21h23, on Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. 17h07. Hope you're keeping well in these strange times! After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. More info. Thanks for your time and help. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. David If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. 22h00, on The YV persistently tells me it can't connect to the internet. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Read our cookie policy. I'm really glad to hear you've received the new box and all appears to be well. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. 11h53, on BT freeview stuck on "loading" - YouView Community If this does not do the trick, then your device may be due for a software update. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Sorry you are experiencing a problem with BTTV. Give it a couple minutes to get itself ready and then it should load as usual. 11:52 AM. 12h01. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. This first happened about a week ago. Registered in England. on 04-04-2020 Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Cheers . As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Switch power off by removing the power cable. We haven't changed anything. Check here: https://community.bt.com/t5/notes/privatenotespage, on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Access from your Country was disabled by the administrator. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Once you have had a chance to test it out post back and let me know how you are getting on. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. 8h37. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. YouView+ UHD box stuck loading and needs full factory reset. - BT It looks like you're new here. Select Software Information. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. 13-04-2020 I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Hi John. It just seems to get stuck on the YouView loading screen forever. 20h56. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. In the latter two cases, a message on-screen literally says sorry, selected option failed. The broadband blue light isnt coming on either. It is described at. To check for a software update, follow the steps below: Press the YouView button, select settings . Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Your account is set up as TV store only and a TV account should be set up as multicast. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. If youd like to join in, please sign in or register. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). This happened to me a couple of weeks ago. I believe there is a maintenance mode which you can get into, which may give you more recovery options. My YouView box no longer starts up. Youll be greeted with a friendly Hello telling you that your box has restarted. We haven't changed anything. Are you familar with perforing maintenence mode resets on Youview boxes? 16h55. All rights reserved. Thanks. This will keep your recordings but you do need an internet connection for it to work. Latest box versions - YouView Support The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. If it does then you have the original Humax DTR-T1000. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Thanks, are you saying that you think the hard disk has died then? YouView TV Ltd 2023. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Stuck on loading - BT Community T1000 boxes have a reputation for premature hardware failure. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM I've arranged for a replacement box to be sent and returns packaging to return your existing box. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. I'm with PlusNet fibre using a TalkTalk box. With regards to the non loading, this is normally a sign of a catastrophic failure. - edited please let us know how you get on with a 4K recording. on By continuing to browse, you are agreeing to our use of cookies. 15-12-2020 If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Yes I received my new box and it all seems to be working fine. on 10h41, on I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. All Rights Reserved. Within three seconds press and hold the power button on the front of the box and hold both buttons. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 14-12-2020 Youview box used to work, no problem with other gadgets. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Hi, no I don't have a subscription. The broadband still keeps dropping. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. It is a bt youview box. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Make sure you keep the box in standby. The factory reset keeping recordings worked! It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Yes everything seems to be working correctly. 02:18 PM. Ive done a factory reset to no avail, any ideas? 04-04-2020 on 04-04-2020 BT TV. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. You'll now see a warning screen. 11:35 AM, on You can restore your box back to its factory settings, letting you start again from a clean slate. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . You may be able to get it working again by going into Maintenance Mode and performing a reset. 01-05-2019 04-04-2020 My BT TV box has stopped working or keeps freezing | BT Help 01-05-2019 All rights reserved. 04-04-2020 9h11. Select Update Software. If you speak with our customer loyalty teams they can add This to the account for you. It is described at . To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. TalkTalk is sending a new TV box. 05-07-2022 I believe there is a maintenance mode which you can get into, which may give you more recovery options. All rights reserved. We have a tv contract with bt. At that time, I switched it off and left it unplugged for a minute or two.
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