If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. Founded in Ro. Contact us via fax, email, or call to experience exceptional customer service. You must log in or register to reply here. Its been almost 3 weeks and I havent even received a tracking number. How To Tell If A Fendi Backpack Is Fake | Parklandmfg 18 complaints closed in the last 12 months. I called multiple times - was led down different rabbit holes and was given conflicting information. As a matter of policy, BBB does not endorse any product, service or business. 6. If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! I bought many slides from high street fashion brands that lasted a lot longer than that. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. Savage X Fenty Bought a 2500 bag. They say for their returns you only have 14 days..! The service is available from Monday to Friday, 9am to 6pm AWST. Basically they took the money and never shipped the shoes. 2023 Trustpilot A/S. DHL even sent us an email to forward to Fendi. No one has contacted me. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. The belt got lost. 300K+ Plugin Users 47.6177115,-122.2034444 Products. Our advisors are currently unavailable. *. Will definitely not be repurchasing anything Fendi! They are claiming that they are not in receipt of this return. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. Its day 26 since I ordered the product from Fendi online store still no updates on the order. On 10/13/2022 I placed an order for a pair of sneakers and belt. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). The belt got lost. I called customer service in new york and got no satisfaction. I bought many slides from high street fashion brands that lasted a lot longer than that. My friend bought a purse once and they forgot to give her part of her bag. Chat. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. Some of the add-ons on this site are powered by. We will get back to you shortly with a satisfying response. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. I immediately took a pic and emailed fendi. It may not display this or other websites correctly. Yan welcomed me and asked me if he could assist, and he was great at everything! Once that happened there is nothing we can do on our end. The item is clearly damaged. I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. I made them aware that their return policy is 3-5 days to verify the item after it is received. I lodged a complaint about the quality of a Fendi product. Customer Service. Made in Italy. I hope you get it sorted - I would not be a happy bunny and please don't give up! See details. Miscommunication and no updates , I will never order online from fendi again . The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. Try email finder for Free and reach your ideal customer. How To Contact Fendi | Fendi Headquarters Contact | Fendi Customer How long had you possessed the bag when this happened? I never have any problem with any of these problems. FIND A STORE. We will reply to you as soon as possible. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I spent 1000s on Fendi products. Lacoste | Contact us She promised me she would resolve on monday morning and sent a text message confirming this info. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! Contact us. Organisation Model pursuant to Legislative Decree 231/2001. Fendi Box Bag - 117 For Sale on 1stDibs | fendi lunch box bag, fendi You are using an out of date browser. Get the latest business insights from Dun & Bradstreet. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. Well Monday came and she told me nope. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. I would never use this company again. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Today FENDI is synonymous with quality, tradition, experimentation and creativity. It may not display this or other websites correctly. Some of the add-ons on this site are powered by. Their store staff is clueless and only interested to sell sell sell. We're happy to help with any questions you may have regarding purchases, our products and corporate information. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. Verification can help ensure real people write reviews about real companies. They dont know who or which department. I never even laid my hands on it. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. After seeing all the reviews Im starting to worry I wont get a refund! But nope. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. I purchased a pair of boots (online order), which arrived in less than perfect condition. I went to the website to look into a bag I was interested in. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. Shop a . You may also send us an email by filling in the form below and we'll get back to you as soon as possible. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. It has been over 30 days since I returned these boots, and I have not received my refund. We also ensure all reviews are published without moderation. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Fendi Reviews | Read Customer Service Reviews of www.fendi.com - Trustpilot Saturday: 10am-7pm EST. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. Bought a trench coat for 4000. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. Really hope it can be customise. LIVE CHAT. Unbelievable. If you no longer have the card, contact Fendi customer service for advice. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). This is not due to normal wear and tear. Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. I explained I dont wear jewelry. I contacted the Fendi store for a replacement. Thats appalling Customer Service!! I opened the box and put them on March 6th only to find there is a rip/hole in them.
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