If you do need a test you can find details ofrecommended Covid-19 test providers here. Terms and conditions | If your flights are cancelled please refer to ourflight disruptionspage for more information, or refer to yourcancellation options. Virgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. You can rebook to travel any time up to 31st December 2023. Canadian tariffs. Book flights with Virgin Atlantic Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. Your Travel Voucher will be in the same currency as your original booking. Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Once youve decided where and when you want to go, simply apply your voucher code at the checkout. Bookings made by credit card or debit card no longer incur a fee. If were unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. Subject to the availability of seats in the cabin originally purchased, at no additional cost. Will customers who felt badly treated this year rebook with the firms that they feel that let them down? Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). Customers whose original booking date was on or before 11th March 2020 can request a refund if they were unable to travel due to an event beyond their control such as a National Lockdown, see above. A3B2DE). As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. You can make a booking on behalf of someone else using your Travel Voucher. Contact your bank and ask for chargeback and state that Virgin Atlantic are stalling and giving you the run around. Accessibility | You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile. If your Virgin Atlantic Holiday is planned to go ahead. Plans change. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. If youve missed a payment or just need a little more time, don't worry. Canadian tariffs. There is no entitlement to compensation if the cause of the cancellation was due to extraordinary circumstances which could not have been avoided. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. All foreign national visitors aged 18 or over to the US must be fully vaccinated (unless exempt) and present proof of full vaccination. Nothing. Virgin Atlantic help centre. Bookings made by credit card or debit card no longer incur a fee. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. Virgin Atlantic Narrows Loss, Sees Return to Profit Next Year Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if: (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7); (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or. 10.4General information relating to refunds. visa, if applicable. order your home test online by 2pm for DPD Next Day Delivery. Fare difference may apply. Before you fill out one of the forms, please remember we can only accept and process your refund if: Youre eligible for a refund in line with our refund policy. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. Bookings made by credit card or debit card no longer incur a fee. If the new ticket price is greater than the Travel Voucher value, the difference must be paid. If you booked directly with Virgin Atlantic., please use ourCompensation application process. Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa. You dont have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023. This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). Pre-travel advice guide. Register here When the flights were cancelled in May we requested a refund as, at the ages of 72 and 74, and with health conditions, we could not be certain of our future ability to fly and were therefore unable to accept credits.Many months on we are still waiting. BJVC1X), Your original date of departure (along with your actual date of departure, if that applies), Your original flight number (and your actual flight number if that's different), Your original date of departure along with your actual date of departure, Your original flight number along (and your actual flight number if you rebooked it). And if they do, we're here to help. Create a new PNR. See more More legroom, more style Just 13% for both airlines were happy with their experience. In the UK, Project Screentake the stress out of finding which tests you need for travel. . Did you book with a travel agent? Bookings made by credit card or debit card no longer incur a fee. Privacy policy | Privacy policy | Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead. View contact numbers of our other worldwide contact centres. (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. Were here to help. These popular help topics will help you find out what you need to know before you go. Privacy policy | Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care Canadian tariffs. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. Just ask. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies.
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