You can also choose to chat now or email us. * We reserve the right to refuse the return if received in an unacceptable condition. 3. Hello Maria Gethin, Thank you for taking the time to write your review. Should you choose this option, please remember to request a receipt from your tailor. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Received regular emails about my order including shipment tracking etc. If youre dealing with anyone else whos difficultbe it a creepy stalker, neighbor, coworker, or email or text spammeryou can count on us to safeguard you. This review was chosen algorithmically as the most valued customer feedback. Please complete the form below detailing your requests. Thank you, and please pass on my thanks to everyone involved - it was a great day. From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge. We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. The colors are vibrant and gorgeous (although we hit a little snag when the color "mint green" was discontinued before all my bridesmaids had ordered their dresses! Have been in contact with customer service and they have offered me 40% of my money back. All were the exact color we expected and the quality was amazing for the price. As of April 14, 2022, JJ's House does allow modification & cancellation policies. * As all items (including standard size) are made-to-order, we cannot afford to accept the buy-many-keep-one purchase. Well email you a notification once we confirmed your returned products and processed the refund. For an unpaid order, you can place a new one as you want and put in the correct details. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. Try-On Dresses must be postmarked for return by the 7th day of delivery. LTD.; Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore, We use cookies to provide you with the best possible experience. the client initiate a new request and it states "after Request.Body was written", Nginx the proxy, at the same time, sends a graceful shutdown GOAWAY frame http2: Transport received Server's graceful shutdown GOAWAY; here we have a midair collusion, which causes the request to end with " panic: client.Do(req) failed." message Nginx does not return response to the client during nginx reload FOR ALL CUSTOM SIZE DRESSES: Because of this, we are unable to accept any returns on custom dresses. I sent the link to my daughter and she absolutely fell in love with the perfect dress. View the, Yes. JJ's House Information, Try-On Haul, My returns experience. Before placing an order, you can check the specific processing time on Each Product page. As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. In fact, this doesn't even fully cover those costs. Companies can ask for reviews via automatic invitations. I ordered from JJhouse because of their no worries return policy. We would like to emphasize that measuring yourself at home is trickier than you think. To clean part of the handbags (except handbags made from silk and satin), you may use a toothbrush combined with mild soap. My dress looked exactly like the photos and videos, it was tailor-made to fit me, high quality material, it arrived when stated.i couldn't have been happier. Order overdue by more than 10 days may be canceled for a full refund; or you may keep the product at no cost except shipping cost. Please Contact Us. Once you've entered your shipping address, you'll be able to see the available shipping methods. Does JJ's House require a receipt to make a return? I like the quality of the dresses. 4. JJ's House will only issue one prepaid return label per order. 1. If your shipping destination is not available at checkout, please just Contact Us. JJsHouse - Wedding & Occasion - Apps on Google Play Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. JJsHouse - no returns accepted 44 Resolved JJsHouse - I got conned out of over a $100 11 JJsHouse - don't buy from this scam site 2 JJsHouse - wouldn't return clothing 15 JJsHouse - terrible dress 3 JJsHouse - bait and switch. Correct measurements are the prerequisites of getting a perfect fitting dress. EXCHANGE POLICY In case your order cannot be shipped on time, you may keep or cancel it. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. We suggest you order a fabric swatch to view colors in person. 7. What other shipping & returns policies does JJ's House offer? If it refuses to cooperate, our app will help you take it to small claims court. We also appreciate your honest feedback about your experience. I purchased this dress in ivory with champagne sash. Select the non-returnable item(s), which you wish to return, write the reason and add photos for your return request. 1. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. AVOID! Update:Dear bernie doran, Sorry to hear that the item did not meet your expectation. All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. A rip off! Hope we can serve you again in the future and make you a happier customer. Why is it taking so long? However, didn't realize I had to go size larger. And in my dress I felt and looked a million dollars. Hope to hear from you soon. 2. 4. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! 2.5cm) above belly button, Keep tape slightly loose to allow for breathing room, Usually about 7 inch (ca. If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible.". We appreciate you taking the time to do so and so happy you loved the experience. Choose your preferred color and size (if applicable). Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags. Upon the arrival of your package, it is suggested that you check and make sure the item has been made in accordance withyour order specifications. 2. I looked beautiful in it. By creating an account, you agree to Terms and Conditions and Privacy Notice of JJ's House. These are all the steps you should follow: Once we send the request to the company, well also provide you with a return label so that you can send your product for free. Verification can help ensure real people write reviews about real companies. I then had to spend another $300 on another dress on short notice. JJs House return policy comes with some specific details in two instances: Please note that you, as a buyer, are responsible for all return shipping costs. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. 1.7M views 27K. Yes, color swatches are just $2 each. For more information regarding Try-On dress returns, please see our At-Home Try-On Program. After 14 days, we may not be able to process the return and a full refund. I got my dress on 11/10/11. As of April 14, 2022, JJ's House does offer order tracking support. Please see below the payment methods we accept: Please Note: On JJsHouse.com.au , each dress is made from scratch according to customers' specifications. Just plain mad. 2. Please be sure to read all emails from us carefully. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Hope we can serve you again in the future and make you a happier customer.Thank you again for your support! CANCELLATION POLICY 1. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide. They are asking me for an additional 5!!!! 6. We will process the refund when we confirm that the product has the problems you mentioned. Business Profile for JJ's House Center - Better Business Bureau no returns. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Find the item you wish to return, click "Submit Request", then youll go to the page where you can submit your return request. Suede Leather Suede leather is very sensitive to water and dampness and thus water should not be used to clean this type of handbags. Shipping status is not updated regularly. 6. 1ST ORDER We are really impressed with the quality!! Because of this, Total Delivery Timeis different from shipping time alone. If you're a new customer, checkout as guest now. 2. Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.com.au selects the most delicate fabric for customers. All were beautiful. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package. Yes, JJ's House does offer free returns & exchanges. - Unpaid orders will be cancelled automatically after 1 days. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. Box the item(s) up, remember to print the Return Form and put it in the return package. Orders (swatches, accessories, fabric, etc.) Bags of different colors should not be put together to prevent the colors from rubbing off into one another.2. GB. JJ's House's reply: Dear customer, Thank you for your review. We understand that it is a very important undertaking toorder a dress for your special occasion, and our cancellation policy was formulated with this in mind. (Optional) Include a photo to illustrate your review of JJ's House's free returns & exchanges, Based on our records, JJ's House does not currently offer free shipping policies. Standard shipping takes a bit longer than expedited shipping but costs less.
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